Shipping

What third party partners do you use for your products?

W

Our Limited Edition first print editions of Light And Shadow were published with the help of Lulu.
After working with them, we decided for the second edition and the release of the Dutch version we wanted to go for a more upscale solution.
So now we get our books printed with the help of Blurb, an awesome publisher based in San Francisco, California, that offer great print quality for a reasonable price.

Can I backorder a product?

C

Yes you can! Just be aware that if you place an order for a product that needs to be backordered shipping might take a while!
And with a while we mean up to 4 weeks! Although we try to be as quick as possible of course… but waiting for third partner deliveries can sometimes take a while.

What if I don’t receive my order?

W

Make sure the product you ordered was in stock. We offer the option to backorder products, so these do take longer as we first need to get the product in from our external partners.
If the product was in stock when you placed your order, please contact us using the contact form on the website if you have not received your order within 14 days.

How long until my order gets shipped?

H

Every order is being processed at the end of the day, and is getting shipped as quick as possible.
This means that if your products are in stock, they normally get shipped within the next 48 hours.
If we know that processing will not happen within 48 hours (due to holidays etc) we will warn you in advance by means of a banner on the website.

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