Frequently Asked Questions

If you have a question and the answer isn't here, feel free to contact us!

Books

Of course! We would love to sign the book(s) you order!
Just send us a message through our contact-form as soon as you’ve placed an order, but make sure to include the following:

  • Your order number
  • If you ordered multiple products, which product should be signed?
  • If you would like us to sign it or sign it with a message?
  • The optional message

Make sure to send us the message right after you placed your order, because once your order has been shipped there is no way for us to sign it anymore!

Ebooks

We only offer our ebooks in .epub format, as we believe this to be the most universal format around.

If you really want the ebook in a different format, contact us and we’ll see what we can do.

One time would be logical, but since internet connections can sometimes be buggy (and because we are kind of awesome) we offer you the opportunity to download each ebook up to three times!

Ordering & Shipping

Every order is being processed at the end of the day, and is getting shipped as quick as possible.
This means that if your products are in stock, they normally get shipped within the next 48 hours.
If we know that processing will not happen within 48 hours (due to holidays etc) we will warn you in advance by means of a banner on the website.

We send out all the orders using Bpost, one of Belgiums leading post operators.

Normal shipping times are:
Belgium: 1-3 days
Europe: 2-5 days
World: 2-14 days

Make sure the product you ordered was in stock. We offer the option to backorder products, so these do take longer as we first need to get the product in from our external partners.
If the product was in stock when you placed your order, please contact us using the contact form on the website if you have not received your order within 14 days.

Yes you can! Just be aware that if you place an order for a product that needs to be backordered shipping might take a while!
And with a while we mean up to 4 weeks! Although we try to be as quick as possible of course… but waiting for third partner deliveries can sometimes take a while.

Our Limited Edition first print editions of Light And Shadow were published with the help of Lulu.
After working with them, we decided for the second edition and the release of the Dutch version we wanted to go for a more upscale solution.
So now we get our books printed with the help of Blurb, an awesome publisher based in San Francisco, California, that offer great print quality for a reasonable price.